Regulatory documents#
On this page you find the formal documents describing how FileCap and Contec handle information security, service levels, and data processing. These documents are provided for customers, prospects, and auditors.
Information security (ISO 27001)#
- ISO 27001:2022 certificate (PDF) Contec’s ISO 27001:2022 certification for information security management.
- ISO 27001:2022 Statement of Applicability (PDF) The Statement of Applicability (Verklaring van Toepasselijkheid) listing which ISO 27001 controls are applied and how.
- Disaster Recovery Plan — FileCap SaaS (PDF) The disaster recovery plan for the FileCap SaaS platform hosted on Scaleway, as part of the ISO 27001 framework.
- Incident reporting process (PDF) Contec’s process for reporting and handling (security) incidents.
Service level agreements#
The service level agreement describes the guaranteed availability, support levels, and response times for FileCap.
Accessibility#
- WCAG compliance report (PDF) The accessibility audit report describing how FileCap meets the WCAG (Web Content Accessibility Guidelines).
Legal#
- End User License Agreement (EULA) 2026 (PDF) The license terms that apply to the use of FileCap.
- Data Processing Agreement 2026 (Word) Contec’s data processing agreement (verwerkersovereenkomst) under the GDPR, provided as an editable Word document.
- Privacy statement (PDF) Contec’s privacy statement (privacyverklaring) describing how personal data is handled.
Questions about any of these documents? Contact our support team via chat.filecap.com.