If your organization has enabled replies, you can respond to a received transfer directly from the download portal — your reply is protected in the same way as the original message.
- Open the received transfer in the portal (see Receiving).
- Choose the reply option, write your response, and attach files if needed.
3. Send the reply.
The original sender receives a notification email and can read your reply — including any attached files — securely on the FileCap portal.
Is the reply option not visible? Then it has been disabled by the portal administrator (“Allow reply” under Portal access).